USD - Service Mode Questionnaire

GENERAL

Globally, how do you rate your interaction with ESO in relation to Service Observing ? ---- Excellent Good Fair Poor In particular, how easy was it for you to find the information you required ? ---- Very easy Easy Difficult Very difficult Which items of information did you find particularly hard to find in the on-line documentation and manuals ? What percentage of your program was fulfilled ? 0 % 25 % 50 % 75 % 100 % How do you rate the quality of the data obtained for your programme ? ---- Excellent Good Fair Poor N/A

PHASE 1
Please rate the following services and utilities related to your Phase 1 preparation:
Call for Proposals ---- Excellent Good Fair Poor N/A Web Documentation ---- Excellent Good Fair Poor N/A Online Tools Site Sky Ephemerides ---- Excellent Good Fair Poor N/A Object Observability & Airmass ---- Excellent Good Fair Poor N/A Meteo Data & Astroclimatology ---- Excellent Good Fair Poor N/A Execution Time Estimation Exposure Time Calculator ---- Excellent Good Fair Poor N/A Is it clear how to compute overheads ? Yes No	ESOFORM Package Installation ---- Excellent Good Fair Poor N/A Use ---- Excellent Good Fair Poor N/A User Manual ---- Excellent Good Fair Poor N/A Instrument Manuals User Manual ---- Excellent Good Fair Poor N/A Template Manual ---- Excellent Good Fair Poor N/A

Did you interact with the User Support Department during the Phase 1 proposal preparation ? Yes No If yes, how would you judge the interaction and the help that you received ? ---- Excellent Good Fair Poor N/A Phase 1 Submission Procedure & Acknowledgement ---- Excellent Good Fair Poor N/A	Other Phase 1 Comments

PHASE 2
Please rate the following services and utilities related to your Phase 2 preparation:
Phase 2 Web Pages General ---- Excellent Good Fair Poor N/A Instrument Specific ---- Excellent Good Fair Poor N/A The P2PP Tool Installation ---- Excellent Good Fair Poor N/A Manual ---- Excellent Good Fair Poor N/A Useability ---- Excellent Good Fair Poor N/A Functionality ---- Excellent Good Fair Poor N/A Instrument specific, observation preparation software Which software did you use ? ---- FIMS FPOSS NAOS PS VMMPS N/A Installation ---- Excellent Good Fair Poor N/A Manual ---- Excellent Good Fair Poor N/A Useability ---- Excellent Good Fair Poor N/A Functionality ---- Excellent Good Fair Poor N/A User Support Department (USD) Help Preparing the Observation Blocks (waivers, help on strategy, clarification of doubts, instrument status, etc.) ---- Excellent Good Fair Poor N/A Review of your Phase 2 Submission ---- Excellent Good Fair Poor N/A If your programme had problems at the telescope, how would you rate the interaction with the USD to fix it ? ---- Excellent Good Fair Poor N/A Phase 2 Submission Procedure & Acknowledgement ---- Excellent Good Fair Poor N/A Overall, how would you rate the Phase 2 Service Mode Process ? ---- Excellent Good Fair Poor	Instrument Manuals User Manual ---- Excellent Good Fair Poor N/A Template Manual ---- Excellent Good Fair Poor N/A Notification e-mail In your opinion, did you have enough time to prepare Phase 2 ? Yes No Was the information in the e-mail clear ? Yes No The Skycat Tool Installation ---- Excellent Good Fair Poor N/A Manual ---- Excellent Good Fair Poor N/A Useability ---- Excellent Good Fair Poor N/A Functionality ---- Excellent Good Fair Poor N/A Did you use Skycat to prepare the finding charts ? Yes No If yes, was it easy to use ? Yes No Is the cookbook helpful/useful enough ? Yes No Other Comments about Phase 2

Execution of Programme & Data Delivery
Program Status Have you ever checked the progress of your program during the Period ? Yes No If yes, was the information easy to find ? Yes No Was it clear ? Yes No Was it up-to-date ? Yes No Was it complete ? Yes No If no, what was missing ? Service Mode Package Overall, how would you rate the quality of the Service Mode Package ? ---- Excellent Good Fair Poor N/A Do we provide too little or too much data ? Too little OK Too much Is the data volume manageable ? Yes No Is the structure of the data logical/easy to understand ? Yes No Did you have to reorganize the data ? Yes No If yes, how ? How would you rate the file listings... ? ---- Excellent Good Fair Poor N/A How would you rate the README/ServiceMode.html file... ? ---- Excellent Good Fair Poor N/A How do you rate the HTML reports (night, OB, associations)... ? ---- Excellent Good Fair Poor N/A What was the delay between the end of your programme and the arrival of your SM package at your institute ? < 4 weeks 4-6 weeks > 6 weeks Was this delay acceptable ? Yes No How would you rate the quality and completeness of the Calibration Data ? ---- Excellent Good Fair Poor N/A Is it always clear which calibration files belong to which science files ? Yes No	Quick-look Science Reduction If applicable: overall quality of Quick-look Science Reduction ? ---- Excellent Good Fair Poor N/A Did you find the pipeline products useful ? Yes No Did you use them for science analysis ? Yes No Did you feel that important reduction steps or quality statements are missing ? Yes No Is there sufficient information about the strategy, steps and assumptions of the reduction ? Yes No Did you find the QC0 information useful ? Yes No Did you find the QC1 plots about processed data quality useful ? Yes No Calibration Reduction If applicable: overall quality of Calibration Reduction ? ---- Excellent Good Fair Poor N/A Did you find the pipeline products useful ? Yes No Did you use them directly for science ? Yes No Did you feel that important reduction steps or quality statements are missing ? Yes No Is there sufficient information about the strategy, steps and assumptions of the reduction ? Yes No Did you find the QC0 information useful ? Yes No Did you find the QC1 plots about processed data quality useful ? Yes No Web pages For all instruments, there is extensive information on data flow operations and quality control available on the web at: http://www.eso.org/observing/dfo/quality Have you ever visited them ? Yes No Did you find the information useful ? Yes No Was it up-to-date ? Yes No What additional information do you suggest ?
Comments on data delivery
Quality of Data
What percentage of the scientific analysis of your data have you completed ?	0 % 25 % 50 % 75 % 100 %
If you requested at Phase 1 to have your program executed in Service Mode, what was the reason for this choice ?
Do you consider that the information on the calibration plan given in the instrument manual is sufficient ?	---- Yes No N/A
If your program did not use special calibrations, how do you judge the data that you received obtained with the standard calibration plan ?	---- More than sufficient Sufficient Insufficient N/A
Did the data obtained allow the fulfillment of the scientific goals of your program ?	---- Yes Mostly Partially No N/A
If the scientific goals of your program could not be achieved completely, please specify the reason:
Other Comments
Please enter any other comments or suggestions here