TOPICS FOR THE NGAS ASSISTANCE CENTER:
======================================
The purpose of this document is to collect ideas for topics to be addressed
to build up a knowledge database for assisting in the operation and
maintenance of NGAS. This knowledge database is referred to as
the "NGAS Assistance Center".


The NGAS Assistance Center has three main categories of procedures, these are:

	o Operations Procedures.
	o Maintenance Procedures. 
	o Troubleshooting Procedures.

In the following the procedures for each of these categories are described.


===========================================================================
== OPERATIONS PROCEDURES:

= General:
- NG/AMS Configuration (location, further information) (ESO-SPECIFIC).
- Log Files (ESO-SPECIFIC).

= Disk Handling:
- Check Proper Functioning of a Disk (GENERAL).
- Manual Disk Preparation (GENERAL).
- Disk Preparation (ESO-SPECIFIC).
- Disk Life-Cycle, Disk Handling (ESO-SPECIFIC).
- Check Disk Status (ESO-SPECIFIC, GENERAL).

= File Handling:
- Disk and File Cloning (GENERAL).
- Handling Data Consistency Check Report (GENERAL).

= Archiving:
- Check status/last archived files (ESO-SPECIFIC).



===========================================================================
== MAINTENANCE PROCEDURES:

= HW - Disk Controller:
- Upgrade Firmware on the 3ware Controller (GENERAL). 

= Installation:
- Creation of Installation CD (GENERAL).


===========================================================================
== TROUBLESHOOTING PROCEDURES:

= Disk Handling:
- Disk Failure (GENERAL).

= Database:
- Problems with DB Connection (GENERAL).


===========================================================================

--- oOo ---