TOPICS FOR THE NGAS ASSISTANCE CENTER:
======================================
The purpose of this document is to collect ideas for topics to be addressed
to build up a knowledge database for assisting in the operation and
maintenance of NGAS. This knowledge database is referred to as
the "NGAS Assistance Center".


The NGAS Assistance Center has three main categories of procedures, these are:

	o Operations Procedures.
	o Maintenance Procedures. 
	o Troubleshooting Procedures.

In the following the procedures for each of these categories are described.


===========================================================================
== OPERATIONS PROCEDURES:

---------------------------------------------------------------------------
Section:     Disk Handling
Topic:       Check Proper Functioning of a Disk.
Keywords:    
Scope:       GENERAL
Description: ...
Actions:     1. ...
             2. ...
---------------------------------------------------------------------------

---------------------------------------------------------------------------
Section:     File Handling
Topic:       Disk and File Cloning.
Keywords:    
Scope:       GENERAL
Description: ...
Actions:     1. ...
             2. ...
---------------------------------------------------------------------------

---------------------------------------------------------------------------
Section:     Disk Handling
Topic:       Manual Disk Preparation
Keywords:    Disk partioning, file system creation, reiserfs, disk mounting,
             ownership, change ownership, permissions, change permissions
Scope:       GENERAL 
Description: ...
Actions:     1. ...
             2. ...
---------------------------------------------------------------------------

---------------------------------------------------------------------------
Section:     Disk Handling
Topic:       Disk Preparation
Keywords:    
Scope:       ESO-SPECIFIC
Description: ...
Actions:     1. ...
             2. ...
---------------------------------------------------------------------------

---------------------------------------------------------------------------
Section:     File Handling
Topic:       Handling Data Consistency Check Report
Keywords:    
Scope:       
Description: ...
Actions:     1. ...
             2. ...
---------------------------------------------------------------------------

===========================================================================
== MAINTENANCE PROCEDURES:

---------------------------------------------------------------------------
Section:     HW - Disk Controller
Topic:       Upgrade Firmware on the 3ware Controller.
Keywords:    
Scope:       GENERAL
Description: ...
Actions:     1. ...
             2. ...
---------------------------------------------------------------------------


---------------------------------------------------------------------------
Section:     Installation
Topic:       Creation of Installation CD
Keywords:    Mindi/mondo CD
Scope:       GENERAL
Description: ...
Actions:     1. ...
             2. ...
---------------------------------------------------------------------------

===========================================================================
== TROUBLESHOOTING PROCEDURES:

---------------------------------------------------------------------------
Section:     Disk Handling
Topic:       Disk Failure
Keywords:    
Scope:       GENERAL
Description: NGAS host freezes, no data is archived, data is being buffered
             on the client side.
Actions:
---------------------------------------------------------------------------

---------------------------------------------------------------------------
Section:     Database
Topic:       Problems with DB Connection
Keywords:    
Scope:       
Description: ...
Actions:     1. ...
             2. ...
---------------------------------------------------------------------------

===========================================================================

--- oOo ---


---------------------------------------------------------------------------
Section:
Topic:       
Keywords:    
Scope:       
Description: ...
Actions:     1. ...
             2. ...
---------------------------------------------------------------------------

XML Format:

<InfoDataBase>

 <Category Name="OPERATIONS">
   <Topic Headline="Check Proper Functioning of a Disk"
	  Scope="GENERAL">

     <Keywords>
       <Keyword Name="keyword1/>
       <Keyword Name="keyword2/>
     </Keywords>

     <Description>
       <Section Headline="Headline 1>
	 <Paragraph>
	   Bla bla bla
	 </Paragraph>
     </Description>

     <Actions>
       <Step Id="step1">
	 <Section>
	   <Paragraph>
	     Bla bla bla
	   </Paragraph>
       </Step>
       <Step Id="step2">
	 <Section>
	   <Paragraph>
	     Bla bla bla
	   </Paragraph>
       </Step>
     </Actions>

   </Topic>
 </Category>
  
 <Category Name="TOUBLE-SHOOTING">
   ...
 </Category>

</InfoDataBase>



---------------------------------------------------------------------------
Topic:       Check Proper Functioning of a Disk.
Keywords:    
Scope:       GENERAL
Description: ...
Actions:     1. ...
             2. ...
---------------------------------------------------------------------------