FORS1:
Data Distribution FAQs

SM DATA DISTRIBUTION

Where can I find information about the execution status of my Service Mode programme?

This information is provided by the User Support Department and can be retrieved using the following form.


When will I get my Service Mode data?

A service mode package is prepared by QC and the DVDs are burned by the Archive Team once the User Support Department has declared a program completed. For the general policy, have a look here. Usually the programmes are packed within one month from the User Support Department request. This time interval takes into account:
- the time taken by the data to be shipped and received by the Archive in Garching (usually one week)
- the time required by QC to download, process and certify the data quality
- the time required by QC to prepare the data package
- the time required by the Archive to burn and ship the DVDs
Data packages normally reach the PI within 1-2 weeks after being burned.


Do I have to submit a request to receive my Service Mode data package?

No. Service Mode programmes are declared completed by the Users Support Department. This signal is sent to the Data Flow Operations Group which then prepares the SM package. The data are copied onto CDs/DVDs and sent to the PI as soon as possible.


Is it possible to have a partial release of my Service Mode data before the programme is completed?

As a general rule, no. Exceptions are pre-imaging and special programmes. For the general policy have a look here.

SM OBSERVING

Where can I find general information about the Service Mode Observing?

A complete description of Service Mode Observations can be found here. Support during the preparation of SM observations is given by the User's Support Department.