ESO Operations Helpdesk and User Portal

Published: 01 Feb 2022

Login to the ESO Operations Helpdesk via the ESO User Portal has been enabled for all users since Jan 27th, 2022. The login button is located in the top-right corner of the user interface and will take you to the ESO User Portal login screen. After logging in, you can submit a ticket using the "Submit Helpdesk Ticket" button, this ticket will be pre-filled with your contact information. Use the "My tickets" entry in the user menu available from the top-right corner of the interface to access your tickets. On that page, you can see the status of your requests and you can also interact with us directly from the site. Email interactions remain of course possible, this new feature does not supersede the communication channel that you are already used to. ESO welcomes feedback from the users’ community about this tool and will continue improving it.