The User Support Department (USD) invites principal investigators and their Phase 2 delegates to participate in a user feedback campaign. The survey is designed to provide USD with the opinions of the science community on a number of services, in particular related to service mode observation preparations, execution and follow-up. As such it is an important way for ESO and the USD to know where we are doing well, and where there is room for improvement.
User Support Department Feedback Campaign
The targeted service mode feedback campaigns were undertaken in the past typically in the 1st quarter of each year. With this campaign we are shifting the survey to the 3rd quarter of the year.
Participating in the survey should take no more than 5-10 minutes, and it can be found here. The deadline for survey completion is 15 September 2015.